Contract Formation

 

By making a booking with Bell-Man by any methods online, you confirm that you have read, understand and accept all of our condition as it is informed on bell-man.com and thai-taxi.com

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly.

 

In these booking conditions references to "you" and "your" and "passenger(s)" and "Customer(s)"  and "User(s)" include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

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User Agreement governing the use of the www.bell-man.com and www.thai-taxi.com website.

When placing a booking you undertake to tell us that all the details you have supplied are correct, including passenger name, dates, pick up information and credit or debit card details. If there are changes to the details supplied, it will be your responsibility to contact us and request changes.

bell-man.com and thai-taxi.com will put the best endeavor to find and rectify any errors as quickly as possible. However there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case bell-man.com and thai-taxi.com shall reserve the right to cancel that reservation.

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 BELL-MAN.COM and THAI-TAXI.COM will make the best effort to find and rectify any errors as quickly as possible. However there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case bell-man.com and thai-taxi.com shall reserve the right to cancel that reservation and act as an intermediary agent for third party transport service providers.

Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without the express consent of BELL-MAN.COM and THAI-TAXI.COM

• The contract (Booking Confirmation with the Client's Booking code) for the provision of the transport service is between you (The Client), and the third party service provider, from now on termed as your Driver.

• By booking a service on our website or any platform of BELL-MAN, you are entering into a contract with the Driver.

• Reservations at Bell-Man are subject to the availability of the third party service provider and appropriate vehicles.

• Bell-Man is not a transport operator. Any response of vehicle & driver belongs to the transport agents or to the duty driver itself or to the vehicle's owner. Bell-Man cannot be held responsible for any damage or loss caused by theft, fire, accident, or any other cause whatsoever, and cannot be held responsible should any vehicle be involved in an accident.  

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Travel details

• To pick up from the airport, the Driver or the staff who the third party service provider employed will take the initial planned time of arrival of your flight as a reference for the pick-up time of the client. The local average time at Passport control & baggage claim area and time to get through customs will be added to the initial planned time of arrival, i.e. time of arrival of the plane is not equal to the time the Client will be picked up by the Driver.

• Compare your booking details with the final confirmation of your Driver. Eventual changes or discrepancies need to be confirmed with your Driver in the Bell-Man chatting room.

• Any adjustments to your flight will be taken into consideration but could result in possible waiting times. The driver also can know the flight delay situation via the airport monitor. If your flight will be delayed for around 1 or 2 hours, the driver believes you will arrive without any notice & report in advance, so the driver will wait at your new time. But, if flight No. is changed, or flight delay is more than 3 hours, you should notify the driver in the chatting room.

 

Liability

• The liability for the provision of taxi transfer services between you and the service provider is restricted solely to those two parties between whom the service has been contracted.

• There, Bell-Man's liabilities resulting from this agreement shall be limited to those of a third-party broker between you and the service provider.

• Any liabilities resulting from the provision of the taxi transfer service shall be the sole responsibility of the Driver and their insurance companies.

• Bell-Man and/or the Driver or Service Provider is not liable for damages caused by missing any flight or boat or other transportation to transit. *Note : Conditions 2, Section / Driver's Late pick up (Urgent)

• In agreeing to the Terms and Conditions, you accept that Bel-Man will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the taxi transfer service and all claims will be redirected to the Driver or car Owner.

 

Availability of Services

• Bell-Man is entitled, on behalf of the Driver, to refuse any order placed by the customer.

• Bell-Man does not guarantee to successfully allocate the best Driver to every booking request.

• All information given on the Bell-Man platform is in good faith and is believed to be correct at the time of saving data.

• Bell-Man will not be responsible for any other inaccuracies due to out of date information which may have not been pointed out to us or updated by the Driver.

 

Transport Service

The distance and trip time provided are for planning purposes only.

You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published and you should plan your trip accordingly. The images of the vehicle make and model shown on the car type are for illustration purpose only and Bell-Man does not guarantee that these exact vehicles will be provided by the service provider. Bell-Man makes no guarantee of the suitability of a particular service for your request and is not responsible for the choice you make.

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• The route to or from the destination cannot be guaranteed and the driver can choose the other best course. The Google map is solely for informational purposes. Whilst any various and reasonable effort will be made to ensure that pickup times are respected by the driver, they are not guaranteed. 

• For Airport arrival transfers, please keep in touch with your driver at the chatting room. He will prepare for his job. After landing at any Airport in Thailand, send your arrival message. He will standby at the Airport parking area and will wait for your last message. (It will take around 10 min from  Airport Parking area to meeting area - all Airport in Thailand)

• Bookings are based on the customer and the driver's trust in each other (driver will come on time and customer will be at the meeting place). 

 

The Client's duty for the driver 

• Bell-Man will in no way be held responsible for any claims made by you in the problem that the driver dropped you off at the wrong place.

• Every client must have the correct info about the destination to drop off.(Ex, Hotel, village or Building name, address, local tel No., ..)

• Before starting after picking you up, you should re-confirm your correct destination to your driver clearly as the Driver's info could not be updated.

• After arrival at your destination, you also should confirm whether you arrived at the correct destination (hotel or airport,..) or not.

• When you pay the driver, make sure there is nothing forgotten to bring yours from the vehicle.

• From local pickup to Airport : all Airline agents recommend for the passengers to arrive at the airport before 2-3 hours of flight departure time at least.

• The Driver will pick you up and set you down as close as possible to the given addresses to drop off. In the event that access via a conventional route is closed due to weather conditions, road accidents, the driver will use a longer route to reach the agreed destination, but in such instances you are not liable for additional costs except toll added.

 

Payment  

• After checking your belongings in the vehicle, if everything is clear, you pay the taxi fare to the driver. 

• Your payment means that all driver obligations have been fulfilled. 

• If you need a receipt, ask your driver. You can't receive it after he leaves.

• Bell-Man assumes no responsibility for the customer's receipt of payment.

• Payment method : Basically Thai cash payment to the driver directly at the destination

• Other methods for payment : Depends on you and driver's agreement. 

• Bell-Man doesn't receive any fares or money from the customer,

• Bell-Man will in no way be held responsible for any claims made by you in any payment issues.

 

Changes and Cancellations by You​

• Changes : to your reservation must be discussed with your driver in chatting room

• Cancellation : You can cancel your booking any time at "Current Booking", but it should be only before your driver departs for the pick up location. If your driver arrives at the pick up place when you cancel your reservation, you will be charged 100 B.

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Changes by the Provider

• The Service Provider (your driver or driver's agent) will use all reasonable effort to provide your vehicle on time, however they may need to arrange an alternative vehicle urgently for operational or safety reasons depending on the road situation. 

• If they need to change your booking vehicle to a higher category or bigger vehicle, price will not be added.

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Delayed Flights

• You can discuss it with your driver in the chat room.

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No show

• If your driver cannot contact you or has no answer for calling, and you don't come the meeting place, after 15 min of pick up time, the service may not be provided.

• The Driver is relieved of their obligations.

• If you paid in advance to the driver, a refund will not be due.

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Luggage

• Leave your message in booking form if you wish to travel with the extraordinary baggage.

• This is to ensure for you to find a suitable driver.

• The  customer shall be liable for all expenses of the additional vehicles required to transport oversized luggage.

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Special Requests

• During the booking process, you may request extra services.

• Complete your booking

• Get your chatting room

• Discuss all with your driver in the Bell-Man chatting room.

 

Contract

• Bell-Man is a booking platform for various transportation service providers (Drivers) and the customer.

• The contract for the provision of the transportation service is between the customer and the service provider. 

• When you submit your request for a service, your reservation details are sent to all of the service providers. And then any provider can offer the price, but only a few driver's offer prices are sent to the customer.

• When the customer chooses one provider (driver), it is sent to that driver. And then the contract between the customer and the service provider is formed.

• When the customer doesn't choose any provider, the contract between the customer and the service provider is not formed.

• By booking a service on Bell-Man platform, you are entering into a contract with the Service Provider (Driver), not with Bell-Man. You agree to be legally bound by these terms and conditions when you make a reservation.

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Availability of change info

• After available chatting with the driver at Bell-Man chatting room, all related to the amendment of your booking details must be requested by your driver.

• Your driver will help you with any issue.

 

Questions & Message to Bell-Man

• Use 'CONTACT' form in bell-man.com​ or thai-taxi.com

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Force Majeure Clause

• bell-man.com and thai-taxi.com and the service providers cannot be held liable for delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions etc.​​

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Website & Bell-Man platform

• bell-man.com and thai-taxi.com Website & Bell-Man platform

• Copyrights, trademarks and other intellectual property rights of the websites and Bell-Man platform are protected by national and international regulations governing intellectual property.

• Images shown during the booking are indicative only. Color, brand or model may differ from the pictures shown in the website and Bell-Man platform.

 

Disputes

Bell-Man's terms and conditions (with Privacy Policy and Cookie Policy) and your use of Bell-Man platform and bell-man.com and thai-taxi.com website are governed by the laws of Thailand, and in the event of any dispute under Bell-Man's contract, you agree to submit to the exclusive jurisdiction of the Thailand courts.​

Any disputes that arise in connection with these Terms and Conditions shall be settled through the competent court in BANGKOK, THAILAND.

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Website  Rights

• The website bell-man.com and thai-taxi.com are being owned by Bell-Man Meta, Co., LTD